To make it easier for you to find your way around public lighting complaints, here are the different categories of complaints:
Lighting failures
Lighting faults that can be repaired as part of routine maintenance:
One lamp does not work
Several lamps do not work
The whole site does not work
Lighting breakdowns
Lighting faults that pose an immediate safety hazard:
Damaged post (e.g. post leaning following a traffic accident)
Damaged lamp (e.g. hanging, broken)
Damaged power system (e.g. hanging/protruding cable)
Missing or inadequate lighting
Lighting faults requiring more complex intervention:
Missing lighting (e.g. if there is no lighting system in a given location, it needs to be installed)
Over-bright lighting (e.g. if the lighting shines strongly into the windows, a different type should be used)
Collision with greenery (e.g. if tree branches grow over the lighting, it is necessary to trim the greenery or relocate the lighting)
Where to report your complaints and time taken to resolve them
Who to report to?
Faults can be reported directly to Siemens via online form.
How quickly will the complaint be processed?
Single point faults (1 does not work)
Local road I. and II. – within 5 days
Local road III. And IV. – within 14 days
Local faults (3 or more do not work)
First action within 24 hours
Troubleshooting within 5 days
Who do I contact in case of an unresolved problem?
In the event of a continual fault, please send an urgent message with the subject line "FAULT - URGENCY" to osvetlenie@bratislava.sk
Who to report to?
Emergency services or Road Administration Department control room will notify Siemens control room on +421 2 63 810 151
How quickly will the complaint be processed?
Within 2 hours, ensuring the functionality of downstream equipment, removing an obstacle to traffic.
Based on the order, restoration to original condition 30-60 days.
Who do I contact in case of an unresolved problem?
In the event of a continual defective state after the breakdown, please send an urgent message with the subject line "BREAKDOWN - URGENCY" to osvetlenie@bratislava.sk
Depending on scope, legitimacy (priority), technical feasibility and financial capacity of the city within 6-12 months.
Who do I contact in case of an unresolved problem?
In the event of a long-standing unresolved complaint, please send an urgent message with the subject line "INVESTMENT - URGENCY” to osvetlenie@bratislava.sk