Visiting and Office Hours

Opening hours

8:30 – 17:00
8:30 – 16:00
8:30 – 16:00
8:30 – 16:00
8:30 – 15:00

Our services

Citizen Services Office

The Citizen Services Office is in the New City Hall building, ground floor on the left. The office is accessible for disabled clients - platform, access ramp. Online interpreter available for deaf citizens.

Address (New City Hall building)

Primaciálne námestie 501/1, 811 01 Bratislava

Billing address

Hlavné mesto Slovenskej republiky Bratislava Primaciálne námestie 1, 814 99 Bratislava

Hotline Mo-Fri 8:30-14:00

+421 904 099 004

Hotline with online transcription - general topics

Hotline with online transcription – taxes and levies

Comprehensive advice

  • Information on submission of requests and complaints
  • Information on the process and current status of requests and complaints

Requests and permits concerning



  • Application for city rental apartment
  • Application for housing in a shelter


  • Application for a minor source of pollution

Taxes and levies

  • Basic advice
  • Submission
  • Payment of local taxes and levies

Bratislava Account

If you have difficulty logging in to your Account, we can help you sign up and explain how this innovative city service works.

Certification of signatures and documents

Pursuant to Act No. 599/2001 Coll. on Certification of Deeds and Signatures on Documents by District Offices, and with authorisation from the Mayor, we always certify signatures and documents as a whole document. Under this Act, we do not certify documents to be used abroad or which are in a foreign language, licences issued in the Slovak Republic and abroad, title deeds and maps.


  • Signature on document or on its counterpart €2 per signature
  • Certification of document, copy (photocopy), paper form of electronic document, per page and per page started
    • Slovak language €2
    • Czech language €3

We look forward to your visit and will be happy if you subsequently rate us in the Office of Citizen Services. We measure and manage citizen satisfaction through the Staffino Experience Management Platform ↗︎.

Contact for media

Communications and marketing department