Visiting and Office Hours
Opening hours
Monday | 8:30 – 17:00 |
Tuesday | 8:30 – 16:00 |
Wednesday | 8:30 – 16:00 |
Thursday | 8:30 – 16:00 |
Friday | 8:30 – 15:00 |
Our services
- Comprehensive advice on City Hall activities and operations
- Requests and permits
- Certification
- Bratislava Account
- Mailroom
- Bratislava Parking Assistant PAAS ↗︎ - Customer service point
- Taxes and levies are handled at the Department of Local Taxes and Levies Blagoevova street 9
- Information on services provided by Bratislava City Archive at Markova street 1
Citizen Services Office
The Citizen Services Office is in the New City Hall building, ground floor on the left. The office is accessible for disabled clients - platform, access ramp. Online interpreter available for deaf citizens.
Address (New City Hall building)
Primaciálne námestie 501/1, 811 01 Bratislava
Billing address
Hlavné mesto Slovenskej republiky Bratislava Primaciálne námestie 1, 814 99 Bratislava
Hotline Mo-Fri 8:30-14:00
+421 904 099 004Hotline with online transcription - general topics
ba-1.infolinky.textcom.cz/appHotline with online transcription – taxes and levies
ba-2.infolinky.textcom.cz/appComprehensive advice
- Information on submission of requests and complaints
- Information on the process and current status of requests and complaints
Requests and permits concerning
Transport
- Decisions on occupation of public space
- Entering a no-entry zone
- Parking in the Microzone
- Reserved parking
- More information on transport
Housing
- Application for city rental apartment
- Application for housing in a shelter
Environment
- Application for a minor source of pollution
Taxes and levies
- Basic advice
- Submission
- Payment of local taxes and levies
Bratislava Account
If you have difficulty logging in to your Account, we can help you sign up and explain how this innovative city service works.
Certification of signatures and documents
Pursuant to Act No. 599/2001 Coll. on Certification of Deeds and Signatures on Documents by District Offices, and with authorisation from the Mayor, we always certify signatures and documents as a whole document. Under this Act, we do not certify documents to be used abroad or which are in a foreign language, licences issued in the Slovak Republic and abroad, title deeds and maps.
Certifications:
- Signature on document or on its counterpart €2 per signature
- Certification of document, copy (photocopy), paper form of electronic document, per page and per page started
- Slovak language €2
- Czech language €3
We look forward to your visit and will be happy if you subsequently rate us in the Office of Citizen Services. We measure and manage citizen satisfaction through the Staffino Experience Management Platform ↗︎.
Contact for media
Communications and marketing department