Complaints
To make it easier for you to navigate your way through public lighting complaints, here are the different categories of complaints:
- Lighting malfunctions
Lighting defects that can be rectified as part of routine maintenance:
- The lamp is not on
- Several lamps are not on
- The entire location is not lit
- Lighting malfunctions
Lighting defects that pose an immediate safety hazard:
- Damaged pole (e.g. pole tilted following a traffic accident)
- Damaged lamp (e.g. hanging, broken)
- Damaged power system (e.g. cable hanging/exposed)
- Missing lighting:
- Absence of lighting (e.g. if there is no lighting system in the location in question, lighting needs to be completed)
- Inadequate lighting - Too powerful lighting (e.g. if the light shines directly into the windows, a different type of lamp should be used) - Growth of greenery (e.g. if tree branches obscure the lighting, it is necessary to trim them or relocate the lighting)
Where to report the complaint and how long will it take to process?
Lighting malfunctions
Where to report?
You can report lighting malfunctions via online form ↗︎.
How promptly will the complaint be handled?
Point faults (1 not lit):
- MK I. a II. – within 5 days
- MK III. a IV. – within 14 days
Local malfunctions (3 or more not lit):
- first action within 24 hours
- troubleshooting within 5 days
Who do I contact in the event of an unresolved problem?
In case of persistent malfunction, please send an urgent request with the subject „PORUCHA – URGENCIA“ to [email protected].
Lighting breakdowns
Where to report?
Emergency services or dispatching informs the Utility Network Company Bratislava at +421 2 63 810 151.
How promptly will the complaint be handled?
Within 2 hours ensuring the functionality of downstream equipment, removing an obstacle to transport.
Ordered restoration to original condition 30 - 60 days.
Who do I contact in the event of an unresolved problem?
In the event of persistent malfunction, please send an urgent request with the subject „HAVÁRIA – URGENCIA“ na [email protected].
Missing lighting
Where to report?
Online form ↗︎ at the website Odkaz pre starostu..
How promptly will the complaint be handled?
Depending on the scope, justification (priority), technical feasibility and financial possibilities of the city within 6 - 12 months.
Who do I contact in case of an unresolved problem?
In the event of persistent malfunction, please send an urgent request with the subject „INVESTÍCIA – URGENCIA“ to [email protected].
Inadequate lighting
Where to report?
You can report lighting malfunctions via online form ↗︎.
How promptly will the complaint be handled?
The expected time to resolve the complaint is 7-14 days.
Who do I contact in case of an unresolved problem?
In the event of persistent malfunction, please send an urgent request with the subject „NEVYHOVUJUCE – URGENCIA“ to [email protected].