Contacts and office hours

Here you can find all the important information you need – contacts, opening hours, a map and options for reaching us conveniently. We look forward to your visit.

Bratislava Account - konto.bratislava.skNews

Announcement

On November 6, 2025, the cash desk of the Bratislava City Hall will be open until 3:00 PM due to technical reasons. Thank you for your understanding.

Our task is to provide you with assistance and support in solving everyday city-related issues. At the Citizen Services Office, we will be happy to advise you, provide you with the necessary information and guide you in handling your requests.

Quick help – answers to frequently asked questions

See questions (SK)

We provide comprehensive advice in the field of activities and operations of the City Hall

  • Applications and permits

  • Cash office services

  • Information on the procedure for submitting applications and motions

  • Information on the current status of applications and motions

  • Certification of signatures and documents

  • Help with registration and login to the Bratislava Account

  • PAAS Client Centre

Applications and permits

Contacts

Registry, Cash Office, Citizen Services Department, PAAS Client Centre – Primaciálne námestie 1

Monday | 8:30 – 17:00 Tuesday | 8:30 – 16:00 Wednesday | 8:30 – 16:00 Thursday | 8:30 – 16:00 Friday | 8:30 – 15:00

We recommend visiting the PAAS Client Centre Ondrej Nepela Ice Arena, Odbojárov 9 (entrance from Trnavská cesta), due to the workload of the office on Primaciálne námestie.

Monday | 8:00 – 17:00 Tuesday | 8:00 – 16:00 Wednesday | 8:00 – 16:00 Thursday | 8:00 – 16:00 Friday | 8:00 – 15:00

New temporary PAAS Client Centre, Hodžovo nám. 1, DPB premises (in the underpass)

Monday | 8:00 – 12:00 12:30 – 17:00 Tuesday | 8:00 – 12:00 12:30 – 16:00 Wednesday | 8:00 – 12:00 12:30 – 16:00 Thursday | 8:00 – 12:00 12:30 – 16:00 Friday | 8:00 – 12:00 12:30 – 15:00 Clients will be served at counters 1 and 8. Note: payment only by card.

General motions

[email protected]

Suggestions and ideas for the city website

[email protected]

Speaker

[email protected]

Communication and marketing

[email protected]

Infoline Mon - Fri: 8:30 - 16:00

+421 904 099 004

PAAS Infoline Mon - Fri: 8:00 - 18:00

0800 222 888

PAAS Infoline for calls from abroad Mon - Fri: 8:00 - 18:00

+421 222 111 151

PAAS – parking system: all important information

paas.sk/en/home

Department of Taxes and Fees – Blagoevova 9 (SK)

bratislava.sk/mesto-bratislava/dane-a-poplatky

City Archives Services (SK)

bratislava.sk/mesto-bratislava/archiv-mesta-bratislavy

City Hall infoline with online transcript (SK)

ba-1.infolinky.textcom.cz/app

Infolinka s online tlmočením v posunkovom jazyku (SK)

tlmocenie.onlinetlmocnik.sk/partner/?magistrat_bratislava

Address

Magistrát hlavného mesta SR Bratislavy Primaciálne námestie 1 814 99 Bratislava

Where can you find us?

Bratislava, the Capital City of Slovakia, Primaciálne námestie 1, 814 99 Bratislava

Parking: Centre Garage

Public transport: Trolleybus 72, 60 Rajská stop Tram 1, 3, 4 Centrum stop and 9 Poštová stop Bus 191, 91, 88, 70, 50, 37 Most SNP stop

Barrier-free access

Applications and permits

Taxes and fees

  • Basic advice
  • Application submission
  • Payment of local taxes and fees

Housing

  • Application for a city rental apartment
  • Application for housing in a municipal dormitory

Transport

Environment

  • Small source pollution application

Certification of signatures and documents

Pursuant to Act No. 599/2001 Coll. on the Certification of Documents and Signatures on Documents by District Offices and Municipalities and by authorisation of the Mayor, we provide the service of certification of signatures and documents always as an entire document. Under this Act, we do not certify documents that are to be used abroad or are in a foreign language, ID cards issued in the Slovak Republic and abroad, title deeds and maps.

Certification:

  • Signature on a document or its copy, EUR 2 per signature
  • Certification of a document, a copy (photocopy), a documentary form of an electronic document for each new page:
    • EUR 2 in Slovak
    • EUR 4 in Czech
  • Out-of-office certification of signatures – outlook.office365.com (SK) ↗︎ - The service is provided only to persons who cannot appear in person at the Citizen Services Office due to serious health reasons or are serving a sentence.

Other city services: